## Annual report 2024 In 2024, we treated nearly 711,000 patients. Our customers were even more satisfied than before, and our Net Promoter Score (NPS) was 80. We were able to improve access to treatment in a difficult financial situation. The total number of our staff decreased slightly and we employed approximately 27,000 persons. In the fall, the first co-operation negotiations involving the entire organization in HUS history were completed. The year 2024 was difficult financially. Due to a successful adjustment program and savings in costs, the result was better than expected and at the end of the year the deficit was about 30 million euros. Welcome to read about HUS year 2024! 27,000 employees Graphic 711,000 patients treated Graphic .cls-1{fill:#1d1d1b;} 80 Net Promoter Score (NPS) Graphic .cls-1{fill:#1d1d1b;} 3,000 research articles Graphic .cls-1{fill:none;}.cls-2{clip-path:url(#clip-path);}.cls-3{fill:#1d1d1c;}.cls-4{fill:#1d1d1b;} ## See what we did in 2024 ### Patient care During the year, we treated 711,000 patients in all. [ Read more about patient care ](/en/about-us/annual-reports/hus-year-2024/hus-year-2024-patient-care) ### Personnel In 2024, we had approximately 27,000 employees at HUS. [ Read more about personnel ](/en/about-us/annual-reports/hus-year-2024/hus-year-2024-personnel) ### Finances We had to achieve savings of around EUR 130 million in the 2024 budget. [ Read more about finances ](/en/about-us/annual-reports/hus-year-2024/hus-year-2024-finances) ### Research, teaching and development In 2024, we granted 942 research permits, of which 349 for new research projects. [ Read more about research, teaching and development ](/en/about-us/annual-reports/hus-year-2024/hus-year-2024-research-teaching-and-development) ### Responsibility We are accountable for our actions above all to our patients but also to our employees and stakeholders, and more broadly to society at large. [ Read more about responsibility ](/en/about-us/annual-reports/hus-year-2024/hus-year-2024-responsibility) ### Strategy Our strategy for 2023–2027 focuses on five focus areas: customer experience, employee experience, cooperation with wellbeing services areas, continuous improvement and reform, and sustainable finances. [ Read more about strategy ](/en/about-us/annual-reports/hus-year-2024/hus-year-2024-second-year-strategy-progressed-planned) ## Access to treatment improved despite the financially difficult year – the year was challenging for the personnel From the CEO [ Read our CEO's review on the year 2024 ](/en/about-us/annual-reports/hus-year-2024/hus-year-2024-ceo-access-treatment-improved-despite)  ## Economic challenges marked the entire year – operational efficiency must continue with current resources Review by the Chair of the Executive Board [ Read the review on the year 2024 by the Chair of our Executive Board ](/en/about-us/annual-reports/hus-year-2024/hus-year-2024-review-chair-executive-board-economic)  Updated: 04.04.2025